If you got a text from a number you did not recognize and it mentioned your employer and your shifts, this page explains what it is. It also sets out, word for word, what every worker is told before Krewfill sends them anything.
The short version
Your employer uses Krewfill so you can report an absence by text instead of calling in, and, at sites that use it for that, so open shifts can be offered to people who might want them. No reason is asked for, and there is nowhere in our system to record one. You are never obliged to take an offered shift. Reply STOP at any time and the messages end permanently — that is your choice to make, and it has no effect on your job.
What happens, in order
Nobody is texted out of the blue. The sequence is fixed and a site cannot go live without completing it.
- An employer buys Krewfill for a specific worksite and provides its own staff roster, including mobile numbers, from the records it already keeps.
- Krewfill gives that employer a notice pack — a poster, a paragraph to read out in a shift huddle, and text to post in whatever channel the workforce already uses. The exact wording is reproduced below.
- The employer confirms in writing, inside Krewfill, that it will give this notice to its workers before going live. Without that confirmation the site cannot be approved, and the confirmation is stored with a timestamp.
- Every worker then receives one introductory text naming their employer, explaining what the number is for, and telling them how to stop. Nothing else is sent to anyone who has not been sent that message first, whatever the employer's plan.
The words used
These are the pieces an employer is given, generated from the same source the product prints from, so that anyone — a worker, a manager, a carrier reviewing our messaging — can see exactly what is said rather than take our word for it. Each site has its own dedicated number, which appears where the placeholder is.
There are two versions, because there are two kinds of site. On a site that only reports absences, the number never offers anyone a shift and never texts first. Your employer’s poster tells you which one you have.
Sites that report absences
The number answers. Apart from one text introducing itself, it does not contact anyone who has not texted it.
Poster, for the break room
Krewfill — Used by [your employer] at [your site] Can’t make a shift? Text us. We will let the manager know. TEXT THIS NUMBER [the site’s own number] Save it in your phone today. Can’t make it? Text OUT to that number. It goes to the manager. No reason needed. Going to be late? Text LATE and it will ask how late. Same number, same idea. ONE WORD WORTH KNOWING STOP — No messages at all, permanently. Text HELP any time to find out what this number is. Choosing STOP is entirely your call and has no effect on your job. You’d simply tell the manager directly, the way you do now. No app. No login. Nothing to sign up for. Apart from one text in the next few days introducing itself, so you know it isn’t a scam, this number will not text you unless you text it first. Message and data rates may apply. krewfill.com/notice
Shift huddle
Quick one before we start. From next week, if you can't make a shift, you text a number instead of calling in. One word: OUT. It's a service called Krewfill. The number's on the poster by the door — put it in your phone today. Just OUT is enough. It tells me, and there's no reason to type in. That's the whole thing. And if you're going to be late rather than not coming at all, text LATE instead. It'll ask how late, and tell me that too. You'll get a text straight back confirming it, with a reference number, so you have proof you told us. If anything changes, text again. Apart from one text in the next few days introducing itself, it won't text you unless you text it first. It is only for telling me you can't make it, and it works the same at four in the morning as it does at four in the afternoon. And if you'd rather not use it at all, text STOP. That's completely fine, it's your phone, and it makes no difference to your job — you'd just tell me directly, the way you do now. Normal message and data rates apply, same as any text. That introductory text is so you know it's not a scam. Any questions, come find me.
Channel message
Reporting absences by text [your employer] is starting to use Krewfill at [your site] for reporting absences. The number is [the site’s own number] — please save it. If you can't make a shift, text OUT to that number. It reaches the manager, and there is no reason to type in. You'll get a confirmation back with a reference, so you have proof you told us. That is all it does. Apart from one text in the next few days introducing itself, so you know it isn't a scam, it will not text you unless you text it first. Useful words to text that number: • OUT — you can't make your shift. Just the word is enough. • LATE — if you'll be late rather than absent, text LATE and it will ask how late. • STOP — no messages at all. Your choice, and it has no effect on your job. No app and no login. Message and data rates may apply.
Channel message, short version
[your employer] is switching to text for reporting absences at [your site], using a service called Krewfill. Save [the site’s own number] — text OUT when you can't make a shift, or LATE if you'll just be late. It reaches the manager, no reason needed in the text, and apart from one introductory text in the next few days it won't text you unless you text it first. Text STOP for no messages at all; STOP has no effect on your job. Msg & data rates may apply.
Sites that also fill the shift
Everything above, plus open shifts offered by text to people who could take them.
Poster, for the break room
Krewfill — Used by [your employer] at [your site] Can’t make a shift? Text us. We will let the manager know. TEXT THIS NUMBER [the site’s own number] Save it in your phone today. Can’t make it? Text OUT to that number. It goes to the manager. No reason needed. Want extra hours? When a shift comes free we’ll text you. Reply YES to take it — first reply gets it. Ignoring it is fine. FOUR WORDS WORTH KNOWING LATE — Going to be late rather than absent? Text LATE and it will ask how late. ANY — Get offers at any hour, including early morning. Text ANY if you want first shot at extra shifts. PAUSE — Stop offers for a while — on vacation, or just not this month. You can still report absences. STOP — No messages at all, permanently. Text HELP any time to find out what this number is. Choosing STOP is entirely your call and has no effect on your job. You’d simply tell the manager directly, the way you do now. No app. No login. Nothing to sign up for. You’ll get a text from this number in the next few days introducing itself, so you know it isn’t a scam. Message and data rates may apply. Most people get a few texts a week. krewfill.com/notice
Shift huddle
Quick one before we start. From next week, if you can't make a shift, you text a number instead of calling in. One word: OUT. It's a service called Krewfill. The number's on the poster by the door — put it in your phone today. Just OUT is enough. It tells me, and there's no reason to type in. That's the whole thing. And if you're going to be late rather than not coming at all, text LATE instead. It'll ask how late, and tell me that too. The other half is that when someone's out, it texts round to see if anyone wants the shift. If you get one and you want it, reply YES. First person to reply gets it. If you don't want it, ignore it. Nothing happens. Two things worth knowing. If you want first shot at extra shifts, including early mornings, text the word ANY to that number. And if you're taking time off, or you just don't want offers for a while, text PAUSE — you can still use it to tell me you're out. And if you'd rather not get any of it, text STOP. That's completely fine, it's your phone, and it makes no difference to your job. Normal message and data rates apply, same as any text. You'll get a text from the number in the next few days introducing itself, so you know it's not a scam. Any questions, come find me.
Channel message
Reporting absences by text [your employer] is starting to use Krewfill at [your site] for reporting absences, and for filling the shifts they leave. The number is [the site’s own number] — please save it. If you can't make a shift, text OUT to that number. It reaches the manager, and there is no reason to type in. When a shift comes free, it will text people who could pick it up. Reply YES to take it — first reply gets it. Ignoring an offer is fine and nothing happens. Useful words to text that number: • OUT — you can't make your shift. Just the word is enough. • LATE — you'll be late rather than absent. It will ask how late. • ANY — offers at any hour, including early morning. Reply ANY for first shot at extra shifts. • PAUSE — stop offers for a while, e.g. while you're on vacation. You can still report absences. • STOP — no messages at all. Your choice, and it has no effect on your job. No app and no login. You'll get an introductory text from the number in the next few days. Message and data rates may apply; most people get a few texts a week.
Channel message, short version
[your employer] is switching to text for reporting absences at [your site], using a service called Krewfill. Save [the site’s own number] — text OUT when you can't make a shift, and it'll text you when one comes free (reply YES to take it). No reason needed in the text. Text ANY for offers at any hour, PAUSE to stop them while you're on vacation, STOP to get none at all. STOP has no effect on your job. Msg & data rates may apply. An introductory text arrives in a few days.
What you can text back
| Text this | And this happens |
|---|---|
| OUT | Tells your site you can't make your shift. No reason is asked for, and there is nowhere in our system to record one. |
| LATE | Tells your site you'll be late, and asks roughly how late. |
| YES | Takes an open shift you've been offered. First reply gets it. |
| ANY | Offers at any hour, including while you'd normally be asleep. This is opting in to more messages, and only you can turn it on. |
| PAUSE | Stops shift offers for as long as you like. You can still report an absence. Text RESUME to start them again. |
| STOP | Ends all messages, permanently. See below. |
| HELP | Sends back what the number is and how to stop it. |
Stopping the messages
Reply STOP to any message and you will not be texted again. It takes effect immediately and it is permanent — it stays in force even if your employer later updates your number on their roster.
Opting out has no employment consequence
This is worth stating plainly because the messages come from a system your employer pays for, and that can make opting out feel risky. It is not. Your employer's agreement with us requires that stopping the messages does not affect your employment, and there is nothing for you to explain to anyone. You would simply go back to telling the manager directly, the way you did before.
Rates and how often
Message and data rates may apply, the same as any text you send or receive. At a site that only reports absences, the number replies to you and otherwise stays quiet, so many workers never receive anything at all after the introduction. Where the site also fills shifts, how many you get depends on how often shifts come free there, and most people get a few messages a week. If you have replied ANY you will get more, because you will be offered shifts outside your usual hours too.
Who holds what
Your employer provides your number to us and remains responsible for your workforce data; we process it on their instruction. We hold what your employer already records about your working life — name, mobile number, employee ID, schedule, work area, certifications. We hold nothing about your health, your pay, your home address or where you are. We never sell personal information and we do not share mobile information with third parties or affiliates for marketing or promotional purposes.
The full detail is in our Privacy Policy, and the obligations your employer takes on — including giving you this notice before enrolling you — are in our Terms of Service.
Questions
If something here does not match what you were told, or you want your data looked at, speak to the manager first — they hold the relationship with us and can act faster. You can also reach us at [email protected].
This page is published so that the notice given to workers is a matter of public record rather than a private assurance. It is reproduced here in the same words an employer is given, and it is the notice our messaging program relies on.